Trap University Support Center

Get the answers you need, fast. From order questions to product guidance, our support team is here to keep your experience smooth, reliable, and hassle-free.

Submit a Support Ticket

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Need Help or Have a Question?

Our Support Team is here to assist you with anything related to Trap University products and services. Whether you’re experiencing an issue with an order, need help understanding lab reports, have questions about our products, or simply want guidance on your account, we’ve got you covered.

Submit your support request using the form below, and one of our team members will get back to you within 24–48 hours with a solution tailored to your needs.

By submitting this form, you explicitly authorize Trap University to collect, store, and process the personal information you provide (including, but not limited to, your name, email address, phone number, and the details of your support request) solely for the purpose of addressing and resolving your inquiry. This information will be used exclusively for internal support and customer service purposes, in accordance with our Privacy Policy and applicable United States data protection laws. Trap University is committed to keeping your data secure and will not share it with third parties, except as required by law or when necessary to fulfill support-related obligations. You have the right to access, correct, and request the deletion of your personal data at any time. By submitting this form, you confirm that you have read and accepted these terms and consent to the processing of your data as described above.

Stay Connected with Trap University

We’d love to hear from you! Whether you prefer to call, email, follow us on Instagram, or share your feedback, our team is always ready to connect. Choose the option that works best for you and let’s keep the conversation going.

Call Us Directly

Have questions or need assistance? Give us a call at (855) 6-UNIVERSITY. We’re here to help!

Email Us

Got any questions? Feel free to reach out to us at cs@trapuniversity.com. We’re here to help!

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Frequently Asked Questions

Payments

What payment methods can I use?

We make it simple — you can pay using all major credit and debit cards. Every payment is securely processed through Authorize.net, a trusted Visa solution, so you can be confident your transactions are fully protected and backed by industry-leading security standards.

Do you accept cash or Cash on Delivery (COD)?

Not at this time. For now, all orders must be prepaid before shipping. This helps us keep processing fast, efficient, and secure for all customers. By requiring payment upfront, we ensure that your order is prioritized and shipped without unnecessary delays.

Will it show “cannabis” on my bank statement?

No, it won’t. For your privacy, your bank or card statement will display a simple, generic business name. There will be no mention of cannabis or related terms. This way, your purchases remain discreet, secure, and completely private — only you will know what the charge was for.

Why didn’t my payment go through?

There are several possible reasons why a payment might not be approved: insufficient funds, bank restrictions on certain transactions, incorrect payment details, or a temporary issue with the payment processor. If this happens, we recommend contacting your bank or card provider directly to better understand the reason. You can also reach out to our support team, and we’ll be happy to assist you in resolving the issue so your order can be completed.

Is my payment information safe with Trap University?

Absolutely. Your payment details are encrypted and processed through Authorize.net, a Visa-backed solution known for its advanced fraud protection and compliance with PCI security standards. We never store your sensitive card information on our servers.

Shipments

Where do you ship?

We ship across the United States, depending on the specific state regulations regarding our products. Because cannabis laws vary, availability may differ from state to state. If you’re unsure whether we can deliver to your location, reach out to our support team — we’ll be happy to confirm for you.

Is the packaging discreet?

Yes, absolutely. All of our orders are shipped in completely discreet, plain packaging with no logos, labels, or markings that reveal the contents. From the outside, your package will look just like any other online order, ensuring your privacy and peace of mind.

How fast will my order arrive?

Orders are typically processed within 24 hours on business days. Once shipped, delivery usually takes 2–3 business days, depending on your location. You’ll also receive tracking information to follow your package every step of the way.

Can I track my order?

Yes! As soon as your order ships, we’ll send you a tracking number via email so you can monitor your delivery in real time.

Returns

Can I return my order?

Because our products are intended for personal use, we cannot accept returns of opened items. However, if your order is unopened and still sealed, you may request a return within 7 days of delivery.

In addition, if a product arrives damaged, defective, or does not function properly, we will replace it or issue a credit to your account. Simply notify our team within 72 hours of receiving your shipment, and we’ll guide you through the resolution process quickly and efficiently.

Can I exchange my order for something else?

Yes! As long as the item is sealed in its original packaging, we’ll gladly arrange an exchange for another product of your choice. Just reach out to our support team to get started.

Do you cover return shipping costs?

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, damaged product). In those cases, we’ll cover the shipping fees.

What if something is wrong with my order?

We want you to be 100% satisfied. If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours and include photos of the issue. We’ll make it right by sending a replacement or issuing a refund.

When will I see my refund?

Once your return is approved and processed, refunds are typically issued within 3–5 business days, depending on your bank or payment provider.

COAs / Lab Reports

Where can I find the COAs?

You can access all of our Certificates of Analysis (COAs) on the dedicated Lab Reports page here: Trap University Lab Reports. Each product has its own COA so you can verify its quality and contents.

Who performs the COAs?

All of our COAs are conducted by independent, third-party laboratories. This ensures maximum transparency, unbiased results, and complete confidence in the safety and accuracy of our products.

How often are COAs updated?

We strive to update our COAs at least once per year or whenever a new product batch is produced. This way, you can always review the most current and accurate information available.

Why are COAs important?

COAs provide a detailed breakdown of cannabinoids, potency, and purity, along with screenings for pesticides, heavy metals, and other contaminants. They’re your guarantee that what you see on the label is exactly what’s in the product.